SpinPalace Problems: Missing Deposits, Mobile Load Errors, Pending Withdrawals and Locked Logins

A deposit you sent after mistyping one detail can leave your balance unchanged while the bank shows the payment as gone. The usual cause is a reference or account detail that did not match, so the transfer never landed on the right player account.

Money left the bank but the balance stays the same

The player sees a completed bank payment next to a casino balance that has not moved at all.

• A reference or account detail was typed wrongly during the payment.
• The bank sent the money but the casino has not received the confirmation yet.
• The payment went to a different account than the one you are logged into.
• The deposit was made from a payment source that does not belong to you.
• The casino has placed the payment on hold for a routine check.

1. Stay on the same account you used when you made the payment.
2. Open your banking page and confirm the transfer shows as completed, not pending.
3. Compare the reference on the bank record with the one shown in your casino history.
4. Note the exact time the bank marked the payment as sent.
5. Close the browser tab and sign in again so the balance refreshes.
6. Take a screenshot of the bank record before you change anything.
7. Note whether the payment source is registered in your own name.
8. Confirm you did not send the money to an older account you also hold.
9. Keep the payment confirmation number ready in case support asks for it.
10. Wait for the bank confirmation to clear before trying a second payment.
11. Do not repeat the transfer while the first one still shows as pending.
12. Contact support with the screenshot and the confirmation number if the balance stays empty after the bank has completed the payment. Reach out as soon as the bank record is final and the casino balance still shows nothing.

Games or pages that will not load on a phone

Players often see a blank screen, a frozen lobby or a game that stops loading partway on the phone browser. Before changing browser settings, note that spin-palace.org/ works through the phone browser, so a clean, up-to-date browser is the first thing to sort out.

• The browser is out of date or a cached copy of the page is stale.
• The mobile connection dropped or switched networks mid-load.
• Too many tabs or background processes are using the phone’s memory.
• A content blocker or privacy tool is stopping part of the page from loading.
• A game file did not finish downloading before you started to play.

1. Reload the page once and see whether the lobby appears.
2. Close every other tab in the phone browser.
3. Switch from mobile data to Wi-Fi, or the reverse, and reload.
4. Clear the browser cache and cookies, then sign in again.
5. Update the phone browser to the latest version the device offers.
6. Turn off any content blocker temporarily and reload the page.
7. Restart the phone to free memory before opening a game.
8. Open a single game rather than several at once.
9. Give the game time to finish loading before you tap anything.
10. Try a different browser on the same phone to compare results.
11. Test on another device on the same network to see whether the issue is the phone.
12. Contact support with the game name, the browser name and a screenshot if the page still fails. Write to support when the browser is current, the cache is clear and the same failure repeats on more than one network.

A withdrawal that stays pending longer than expected

The withdrawal sits in a pending state while the balance shows the amount as unavailable.

• Account details or identity records still need to match what the casino holds.
• The payout method needs confirmation from the provider.
• A deposit made earlier has not fully cleared on the casino side.
• Bonus conditions attached to the funds have not been met.
• A routine check was triggered by the size or pattern of the request.

1. Open your account page and confirm the withdrawal appears as pending, not failed.
2. Make sure your name and address match the records on file exactly.
3. Complete any identity step the account still lists as open.
4. Review whether a bonus was active when you requested the payout.
5. Finish any remaining play requirement attached to those funds.
6. Check that the payout method belongs to you in your own name.
7. Avoid requesting a second withdrawal while the first is still pending.
8. Confirm the deposit that funded the request has settled.
9. Keep your account notifications switched on so you see a status change.
10. Do not cancel and resubmit the request repeatedly, as that restarts the queue.
11. Save a screenshot of the pending status and its reference.
12. Contact support with the reference if the status has not changed once all account conditions are met. Ask support to review the request when every open step on the account is complete and the status still has not moved.

Login refused or the account locked after failed attempts

The player is turned away at the login screen, or a notice says the account is locked after several wrong tries.

• The password was typed with a wrong capital letter or a stray space.
• An old password was used after a recent change.
• Too many failed attempts triggered a temporary lock.
• The email or username does not match the one on the account.
• Another device is still signed in to the same account.

1. Retype the password slowly and check capitals and symbols.
2. Clear any autofill entry and enter the details by hand.
3. Confirm the email address you use matches the one on the account.
4. Sign out on any other device that may still hold the session.
5. Use the password reset option if the current one is not accepted.
6. Set a new password that you have not used on this account before.
7. Store the new password in a password manager rather than a note.
8. Turn on two-step verification if your account offers it.
9. Leave the login page closed for a while if a lock notice appears.
10. Do not keep retrying, as each failed attempt can extend the lock.
11. Note the exact wording of any error message for reference.
12. Contact support from the email registered on the account if you cannot reset the password or the lock will not lift. Support is the right step once a reset has failed and the same error returns.

Most of these issues start with one small typing or browser slip, so slow down at the payment and login screens and keep your registered details current.